FAQ
What happens if I forget my username or password?
If you cannot remember your login information, click here and we will send that information to the email address you used when you signed up.
How long do I have to complete my course?
You have two weeks from the time you register for your course to review the content and complete the exam.
Can I share my account with my friend?
No. Your purchase is limited to single-user access. For security reasons, your course purchase may include a question limit to protect us from password sharing.
After I purchase, do you send me a CD?
No. All of our content and the exam-taking process is online. Once you purchase your course online, you can review the training content and complete your exams from any computer that has Internet access, as long as you remember the login link, your username and your password.
Can I pause my exam and come back to it later?
Yes. An exam can be paused at any time for later use. When you are ready to continue your exam, simply go into exam history, select your paused exam and continue on.
Can I review my exams after I finish them?
Yes. You can open and review any of the exams in your exam history. Just click on the link to the exam you want to review and you will be able to see what answers you selected and whether your answers were correct or incorrect.
Do I only get to take each exam once with my purchase?
No. Once you purchase your course, you will be able to attempt each exam two times. If your second try is also unsuccessful, you will be required to purchase extended access to the course to make additional exam attempts.
Does your site keep track of my score?
Yes. Our site keeps track of every exam you take, the answers that you select, and the scores for each exam. It also gives you performance benchmarks and lets you know how you are doing in all areas.
How do I get help if I need it?
If you need help at any time, click the Support link on the top menu bar. Then, please fill out the support request so we know how we can best assist you.